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Cultural differences in NPS scoring why a 10 doesnt mean the same everywhere

The Net Promoter Score (NPS) is a tool to measure customer loyalty, but cultural differences can significantly affect the results. In many Northern European countries,...

Timing is everything: How to increase survey response rates

At zenloop, we help companies listen to their customers, understand feedback, and respond quickly. One key factor for successful surveys is timing. The response rate, that...

How do we know if we are in an AI Bubble?

There is no doubt we are. But that doesnt mean AI is not valuable - just misunderstood. Remember the dotcom bubble in the late 90s? Everyone...

The gap between finishing the code and finding the first users

Hey everyone, I'm tackling the classic founder's dilemma: your code is solid, V1 is shipped, but how do you find your first users without a huge...